Metrobottle FAQs: Your Partner in Celebrating Life’s Moments

Welcome to our FAQs! At Metrobottle, our passion for wine, liquor, and spirits has been the cornerstone of our journey since our inception. Growing from a quaint shop to a bustling storefront and online presence, our commitment remains unwavering: to offer a diverse range of high-quality products at prices that delight our customers.

Need Assistance? Our Team is Ready to Help!

For any inquiries or concerns, our dedicated team is just a click away. Start with our FAQ section for quick answers.

Orders

Haven’t Received Your Order Confirmation? Don’t worry if you haven’t received a confirmation email after placing your order. First, check your spam folder. If it’s still missing, contact us using our online form or at (404) 963-2225, available Monday to Friday, 9:00 a.m. to 4:30 p.m. EST.

Your history, our customer service team is here to help. Contact us at (404) 963-2225 or through our online form.

Need to Cancel or Change Your Order? We understand plans change. Contact us as soon as possible for adjustments. Note that cancellations after shipment labeling may incur a 15% restocking fee plus shipping costs.

Item Out of Stock? Use the “Tell Me When It’s Back” button on the product page, and we’ll email you when it’s available again.

Received the Wrong Item? Let us correct that for you. Contact our customer service team for a prompt resolution.

Promo Code Issues? Ensure your order meets the promo criteria. If there’s still an issue, our team is ready to assist.

Payment

What Payment Methods Are Accepted? We accept Visa, American Express, Discover, Mastercard, and PayPal.

BOPUS Pickup

When to Pick Up? Pick up your online orders during regular store hours.

Online and In-Store Pricing Prices are consistent both online and in-store.

Product Availability Online items are available in-store unless there is a delay or a very recent purchase.

Same-Day Pickup? Orders will be ready to pickup within 15 minutes of ordering, but probably as soon as 5 minutes of ordering.

Order Ready Notification? You’ll be informed via email or text when your order is ready.

In-Store Pickup Procedure Just bring your payment card and ID to the checkout counter.

Curbside Pickup Available? Yes we have a great drive-through lane for pickup.

Local Delivery

Local Delivery Options Enjoy prompt local delivery within a 5-mile radius through our partnership with Drizly. For other local areas, contact us for arrangements.

General Queries

Password Reset Issues? Click the “Forgot Password” link and follow the instructions sent to your email.

Gift Cards and Certificates? Available instantly via email, our gift certificates are the perfect present.

Special Offers and Promotions? Join our email list for exclusive deals and updates.

Redeeming Promo Codes or Coupons? Apply them during online checkout or in-store.

Wine Tastings and Events? Join our free tastings and educational events—no sign-up required!